Because We Care

STORE POLICIES

At Active Toddler, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

WHAT IS YOUR ONLINE RETURNS POLICY?

If you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

Returns Terms and Guidelines

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.

  • We are not responsible for the return shipping costs of the items.

  • All Items must be in original, resalable condition.

  • Please make sure all returned items are well packaged, so as not to be damaged in the post.

  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.

  • Please make sure all return packages are sent with a trackable, insured service.

  • We cannot take responsibility for items damaged or lost in the return transit.

SHIPPING OPTIONS

  • £3.99 via Royal Mail 2-3 Day Standard Service 

  • We use Royal Mail service for deliveries in the UK.

SIZING INFORMATION

We understand the importance of purchasing the correct size when ordering online which is why all products have detailed sizing information within their product descriptions.

You can find this information by clicking the 'sizing' button which will open a window displaying exact measurements in inches, how we measure our products and how these measurements compare to international sizing charts.