COMMON QUERIES

You Asked, We Answered


Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If you can’t find the answer, get in touch.

 

DO YOU OFFER GIFT CARDS?

We sure do! These can be now purchased in our online shop...just add to cart and we will email you your unique gift card number. These are valid for 12 months at point of purchase.

WHAT ARE THE PAYMENT OPTIONS?

You can use any of the cards listed below to pay for your order:

  • MasterCard

  • Visa

  • American Express

  • PayPal

  • JCB

  • Discover

You can also pay for online orders with an ATC Giftcard

WHAT IS YOUR RETURN POLICY?

f you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition. Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging.

WHAT DOES MY ORDER STATUS MEAN?

Let us know what you need and we’ll do our best to assist you.